Effective: April 24, 2026 • 6 min read
Terms of Service & Clinical Governance
These terms define the clinical standard, legal agreements, and ethical covenants governing participation in the MLC Health & Wellness Centre ecosystem. By utilizing our portal, practitioners and clients enter into a relationship dedicated to therapeutic safety, clear clinical boundaries, and mutual accountability.
Table of Contents
Clinical Standards
Strict In-Portal Care: Protects practitioner private life.
24-Hr Notice Rule: Rescheduling honors clinical time.
Non-Crisis Care: Emergency hotlines for critical safety.
1. Scope of the Clinical Ecosystem
MLC Health & Wellness Centre provides a unified psychological infrastructure designed to elevate therapy standards, supervision, and practitioner sustainability across India. This ecosystem comprises:
Discovery & Clinical Intake
Structured diagnostic intake protocols and ethical practitioner matchmaking.
Encrypted Video Rooms
Peer-to-peer telehealth sessions built directly into the patient portal.
Secure Boundary Chat
Number-free therapeutic follow-through messages and journal reflections.
The Supervision Suite
Dedicated peer consultation, case study reviews, and clinical mentorship.
2. Privacy & Communication Boundaries
To maintain rigorous professional standards and safeguard the personal lives and emotional reserves of our clinicians, all communications between clients and therapists must occur strictly within the designated portal.
No External Contact Sharing: Soliciting or sharing personal telephone numbers, personal WhatsApp, physical home addresses, or private social media handles is strictly prohibited.
Permanent Clinical Archival: In-portal messages constitute a part of the clinical continuity narrative and are stored with clinical end-to-end encryption.
Protected Rest Intervals: Clinicians are ethically entitled to silence notifications outside of their designated operating calendar to preserve work-life balance and prevent emotional depletion.
3. Financial Integrity & Cancellation Policies
The platform operates a transparent, automated financial framework honoring both client investment and therapist reservation commitments:
Subscription Plans ("The Therapist OS")
Clinician access to advanced practice automation, analytics, and booking gateways is governed by active tiered subscriptions (Basic, Pro, or Clinic tiers). Subscriptions renew automatically until cancelled via the therapist subscription portal.
24-Hour Cancellation & Refund Policy
Because therapy timeslots are reserved exclusively for you, refunds depend on notice. Cancel 24 hours or more before your session for a full refund. Cancel within 24 hours and 50% of the fee is refunded. A missed session (no-show) counts as a full session and is not refunded. If your therapist cancels, you always get a full refund.
Refund Policy & Dispute Resolution
In an emergency or other exceptional situation, you can ask your therapist for a refund of a missed or late-cancelled session from your Appointments page; approval is at your therapist's discretion. Approved refunds are sent to your original payment method and usually arrive within 5–7 working days. Billing discrepancies or technical connectivity disputes must be raised within 7 days via our care portal.
4. The Supervision Hub & Clinical Growth
The Supervision Suite is an exclusive environment designed for peer mentorship, case conceptualization, and ethical refinement:
Vetted Seniority Threshold: Supervisors listed in the MLC Directory must maintain verified credentials with a minimum of 5 years of clinical experience.
Mentorship Scope: Supervision consultations provide educational guidance and case formulation. They do not constitute vicarious legal liability for the primary clinical decisions of the supervisee.
Confidential Records: Supervision logs are maintained independently from patient clinical records to uphold the safety of reflective professional discourse.
5. Intellectual Property & "The Therapist OS"
The MLC Portal, including "The Therapist OS" suite, specialized clinical note structures, feelings wheel algorithms, psychometric worksheets, and UI design systems, represents the proprietary intellectual property of MLC Health & Wellness Centre.
Practitioners and organizations are granted a revocable, non-transferable, limited license to utilize these instruments exclusively for direct therapeutic service within our ecosystem. The unauthorized extraction, resale, programmatic reverse-engineering, or commercial dissemination of MLC clinical logic is strictly actionable under applicable intellectual property laws.
6. Critical Emergency & Crisis Protocol
MLC HEALTH IS NOT AN EMERGENCY OR CRISIS INTERVENTION FACILITY.
If you are experiencing suicidal thoughts, intent of self-harm, severe substance overdose, or an acute psychiatric crisis, do not wait for a portal response. MLC therapists are not on-call for emergency care outside scheduled appointments. Immediately contact national emergency lines or present yourself to the nearest hospital casualty emergency room.
Emergency Hotlines Across India (24/7 Free & Confidential)
Tele-MANAS (Govt of India)
Dial 14416 / 1800 891 4416
Vandrevala Foundation
+91 9999 666 555
KIRAN Mental Health
1800-599-0019
National Emergency
Dial 112
7. Institutional Governance & Legal Contacts
By accessing the MLC Health portal, you confirm having read and agreed to these terms. If you have inquiries regarding institutional partnerships, legal agreements, or operational compliance, contact us directly:
Questions about these terms
Therapy@MLCHealth.in
MLC Health and Wellness Centre • Pan-India Clinical Governance
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